Product & Warranty Information

* Please click the link below for your product session.

 

 

Handphone Mobile / Tablet Device

 

        

• Warranty will start right after the trade is completed.
• No 1 to 1 exchange available within the warranty period.
• Basic test & check will be done before inform for pickup or ship.
• No warranty for any installed screen guard, 3rd party software or appplications.

  Both AP or Original Distributor don't cover warranty for :

• Custom root or custom load OS's devices.
• Water or accident damage.
• Any unauthorised repair & modification.
• Normal wear or tear and service coverage.
• Serial number or screw's sticker been void.
  

 

 

     

• This offer is only available for certain seleceted model only.
  
• Free item is not exchangeble for cash or other items.
  
• No warranty available for all free items.
  
• Promotion will be end or gift will be updated prior without notice.
  
• Terms & conditions applied.

 

 

ORIGINAL - NOKIA & SONY ERICSSON

• Nokia Authorised Distributor : AVAXX , ZITRON, BRIGHT POINT.
• Sony Authorised Distributor : DYNAMICS, MIDLAND, THORUS.
• Warranty can deal to any Nokia or Sony Ericsson service center.
• 1 year warranty for transceiver | 6 months for LCD & touch panel | 3 months for battery & accessories.
• Imei on the box is same with the mobile set.
• No logo like " Vodafone, Orange, AT&T or other "
• Chinese character may printed on the keyboard/keypad.
• User manual is display in English.
• Charger come with local plug.

AP - NOKIA & SONY ERICSSON

• Warranty can be claim by sending back us.
• We will help send to AP distributor for warranty.
• 18 months warranty for transceiver | 1 year for LCD | 3 months for touch panel, battery & accessories.
• Imei on the box is NOT same as the mobile set.
• Some may come with logo or tatto like " Vodafone, Orange, AT&T or other "
• Some may have jawi or Taiwan chinese character on keyboard / keypad.
• User manual will be display in other country language.
• Charger come with other country plug. [ We will provide the converter for FREE.]
• We can not confirm which country the set come from.

 

ORIGINAL - SAMSUNG

• Samsung Authorised Distributor : SAMSUNG MALAYSIA ELECTRONIC
• Warranty can be claimed at any Samsung Service Center.
• 1 year warranty for transceiver | 6 months for LCD & touch panel | 3 months for battery & accessories.
• Imei on the box same with the mobile set.
• No logo like " Vodafone, Orange, AT&T or other "
• No other character may printed on the keyboard/keypad.
• User manual is display in English.
• Charger come with local plug.

AP - SAMSUNG

• Warranty can be claim by sending back us.
• We will help send to AP distributor for warranty.
• 1 Year warranty for transceiver | 3 months for touch panel, LCD, battery & accessories.
• Imei on the box same as the mobile set.
• Some may come with logo or tatto like " Vodafone, Orange, Docomo, AT&T or other "
• Some may have jawi or Taiwan chinese character on keyboard / keypad.
• User manual will be display in other country language.
• We can not confirm which country the set come from.
• Charger come with other country plug. [ We will provide the converter for free. ]

 

ORIGINAL - LG

• LG Authorised Distributor : LG MALAYSIA , THORUS, BRIGHT POINT.
• Warranty can be claimed at any LG Service Center.
• 1 year warranty for transceiver | 6 months for LCD & touch panel | 3 months for battery & accessories.
• Imei on the box same with the mobile set.
• No logo like " Vodafone, Orange, AT&T or other "
• No other character may printed on the keyboard/keypad.
• User manual is display in English.
• Charger come with local plug.

AP - LG 

• Warranty can be claim by sending back us.
• We will help send to AP distributor for warranty.
• 1 Year warranty for transceiver | 3 months for touch panel, LCD, battery & accessories.
• Imei on the box same as the mobile set.
• Some may come with logo or tatto like " Vodafone, Orange, Docomo, AT&T or other "
• Some may have jawi or Taiwan chinese character on keyboard / keypad.
• User manual will be display in other country language.
• We can not confirm which country the set come from.
• Charger come with other country plug. [ We will provide the converter for free. ]

 

ORIGINAL - HTC

• HTC Authorised Distributor : SIS DISTRIBUTION, BRIGHTSTAR.
• Warranty can be claimed at any HTC Service Center.
• For SIS set, 2nd year warranty must be registered online within 7 days after purchase.
• 2 years warranty for transceiver | 1 year for LCD | 6 months for touch panel | 3 months for battery & accessories.
• Imei on the box same with the mobile set.
• No logo like " Vodafone, Orange, AT&T or other "
• No other character may printed on the keyboard/keypad.
• User manual is display in English.
• Charger come with local plug.

AP - HTC

• Warranty can be claim by sending back us.
• We will help send to AP distributor for warranty.
• 1 Year warranty for transceiver | 3 months for touch panel, LCD, battery & accessories.
• Imei on the box same as the mobile set.
• Some may come with logo or tatto like " Vodafone, Orange, Docomo, AT&T or other "
• Some may have jawi or Taiwan chinese character on keyboard / keypad.
• User manual will be display in other country language.
• We can not confirm which country the set come from.
• Charger come with other country plug. [ We will provide the converter for free. ]

 

ORIGINAL - BLACKBERRY

• BlackBerry Authorised Distributor : BRIGHTSTAR, BRIGHT POINT.
• Warranty can be claimed depend on the distributor service centre.. BRIGHTSTAR | BRIGHT POINT.
• For BRIGHTSTAR set, 2nd year warranty must be registered online within 7 days after purchase.
• 2 years warranty for transceiver | 1 year for LCD | 6 months for touch panel | 3 months for battery & accessories.
• Imei on the box same with the mobile set.
• No logo like " Vodafone, Orange, AT&T or other "
• No other character may printed on the keyboard/keypad.
• User manual is display in English.
• Charger come with local plug.

AP - BLACKBERRY

• Warranty can be claim by sending back us.
• We will help send to AP distributor for warranty.
• 1 Year warranty for transceiver | 3 months for touch panel, LCD, battery & accessories.
• Imei on the box same as the mobile set.
• Some may come with logo or tatto like " Vodafone, Orange, Docomo, AT&T or other "
• Some may have jawi or Taiwan chinese character on keyboard / keypad.
• User manual will be display in other country language.
• We can not confirm which country the set come from.
• Charger come with other country plug. [ We will provide the converter for free. ]

 

ORIGINAL - MOTOROLA

• Motorola Authorised Distributor : BRIGHTSTAR, ZITRON, MOTO SERVICE ONE.
• Warranty can be claimed depend Distributor Service Center.
• 1 year warranty for transceiver | 6 months for LCD & touch panel | 3 months for battery & accessories.
• Imei on the box same with the mobile set.
• No logo like " Vodafone, Orange, AT&T or other "
• No other character may printed on the keyboard / keypad.
• User manual is display in English.
• Charger come with local plug.

 

ORIGINAL - HUAWEI

• Huawei Authorised Distributor : BRIGHT POINT.
• Warranty can be claimed any BRIGHT POINT service centre.
• 2 years warranty for transceiver | 1 year for LCD | 6 months for touch panel | 3 months for battery & accessories.

 

OTHER BRAND

• Refer to the product description.

 

          

Information for AP Warranty Process :

• Customer can send back to us. We will help pass to our AP distributor for warranty.
• Some can be claimed direct to AP Distributor Service Center [ Depend on the AP Distributor or location ].
• The warranty's proccessing period is about 3 weeks to 3 months or more, depend on the problem.
• NO actual date will be given, until AP Distributor inform the set is ready.
• We need your understanding, that chasing call, sms or email won't do any good on the warranty process.
• Customer can request for an update about their warranty 1 time a week, and we will help check & reply.
• After the set is back to us, it will take another 1-3 working days for test & check before inform customer for pickup or ship.
• No surcharge will apply for warranty service, except some part already over warranty & customer agree to pay for the repair.
• Return shipping is free for out station warranty customer.

 

Information for Original Warranty Process :

• Customer can send direct to nearest distributor's service centre.
• They will issue a report slip as a reference when customer collect their set.
• NO actual date will be given, until service center inform the set is ready for collect.
• Customer can request for an update about their warranty status by calling the service center with the report number.
• No surcharge will apply for warranty service.

 

 

 

Casio Watch

Standard Package for CASIO watches product :

• Brand New Watch ( Original Product )
• User s Guide ( English, Chinese Others )
• Warranty Certificate Card ( Standard 1 Year Warranty )
• Watch Box ( EDIFICE Box, SHEEN Box, OUTGEAR Box, POPTONE Box, G-SHOCK Box, Standard Box... )

 

Warranty Request

• All new CASIO watches provided ONE YEAR WARRANTY by distributor from the date of purchased.
• Warranty request can send to us for claim from distributor, or direct send to distributor.
• Free of charge within warranty period and under warranty terms cover.
• Please contact us if facing any warranty problems.

 

Warranty Policy for CASIO watches product

THIS WARRANTY IS ONLY VALID FOR SERVICE IN THE COUNTRY OF PURCHASE.

Should this watch malfunction under normal use, it will be repaired without charge for a period of one year from the date of purchased.

If the watch requires service within the warranty period, request repair of adjustment at the store where purchased or the distributor stamped in the warranty certificate, presenting the watch together with this warranty certificate.

The customer shall not have any claim under this warranty for repair or adjustment expenses if :

1. The trouble is caused by improper, rough or careless treatment.
2. The trouble is caused by a fire or other natural calamity.
3. The trouble is caused by improper repair or adjustment made by other than distributor or its retailers.
4. The case, band, glass or battery is damaged or worn.
5. This warranty certificate is not presented when requesting service.
6. The name and address of the distributor or the retailer are not stamped in the warranty certificate.
7. The date of purchase and model/name are not entered in the warranty certificate.

 

Watch Manual Archives

          

Webpage for Manual : http://world.casio.com/wat/download/en/manual/

* Use this link to download a copy of CASIO watch manuals in PDF format. To download a PDF file, enter the four-digit (or three-digit) module number marked on the back cover of your watch.

 

Degree of water resistance

All the Water resistance information are explained in this picture [ Click to enlarge ]

      

 

 

 

 

Garmin GPS Navigator

 

All new GARMIN GPS devices are ONE YEAR WARRANTY provided by

 

MAPS UPDATE available at : http://www.garmin.com.sg/mapupdate/

 

Warranty Policy for GARMIN products

All Garmin products are warranted to be free from defects in materials or workmanship for one year from the date of purchase.

Within this period, Garmin Corporation will, at its sole option, repair or replace any components which fail in normal use.

Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost.

This warranty does not cover failures due to abuse, misuse, accident or unauthorized alterations or repairs.

THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE. and gt;IN NO EVENT SHALL GARMIN BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE OR INABILITY TO USE THE PRODUCT OR FROM DEFECTS IN THE PRODUCT.

SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,

SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Garmin retains the exclusive right to repair or replace the product or offer a full refund of the purchase price at its sole discretion.

SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.

 

 

 

 

 

Digital Camera

• We only sell Original Camera distribute/warranty by Authorized Distributor.
• Warranty is 1 year by Authorized Distributor's Service Centre. [ Olympus, Samsung, Fujifilm ]
• For the POLICY, TERMS & CONDITIONS, please refer the specify brand warranty card.
• For Olympus/Fujifilm outstation's customer, you can ship the camera, warranty card & receipt back to us.
• Return shipping is free for out station warranty customer.

 

 

 

Bluetooth Device

• There are 2 different warranty period for bluetooth devices.
• 1 year warranty : i-Tech, Jabra, Sony, Samsung.
• 6 months warranty : Nokia, Jawbone.
• Distributor for Bluetooth Devices : Power Cellular & Brightstar.
• All bluetooth warranty can be claimed by sending back to us.
• Brand like Nokia & Jawbone can be claimed by their own service center.
• Warranty is no available, if the bluetooth devices is not working only on particular mobile device.

 

Other Mobile Accessories

Back Up Power Bank :

• 1 year warranty : Vivis, E-power.
• 6 months warranty : Yoobao
• For other brand, please refer to the specification.
• Warranty only cover for the power bank devices.
• All power bank warranty can be claimed by sending/shipping back to us.
• Return shipping is free for out station warranty customer.

 

Capdase Charger :

• comes with 3 months warranty

• It can be claimed by sending/shipping back to us.
• Return shipping is free for out station warranty customer.

 

3rd Party Charger & Battery :

  

• All 3rd Party Charger & Battery that come with this badge will have 1 month Limited Warranty
• Customer need to send/ship it back to us.
• If it is cause by manufacturing defect, we will issues a new replace set.
• Return shipping is free for out station warranty customer.

 

Non Branded Case & Pouch :

 

• All case & pouch that come with this badge will have 1 day Replace Warranty.
• It's only available on the day customer receive their case/pouch.
• It cover's : loose/can not fit model devices, break, wear or tear through the shipping process, manufacturing defect [ Depend on the situation ]
• Please email us the photo that shows the defect. [ If cause by shipping, please mail us the photo of the parcel. ]
• After indentify it is a defect, we will issues a replacement for the customer.

 

Other Mobile Accessories :

• For other mobile accessories, it will be mention on the product specification.
• If no warranty mention on the product detail, means the are no warranty available for that specify product.

 

** All the warranty information may be updated from time to time. Prior without notice. **

 

Thanks for reading. Hope we can have a nice deal.